MISSION STATEMENT:

The City of Smyrna Water Sewer and Utilities office is committed to its fundamental objective as a public utility: to provide and protect our citizens’ water supply and system, which includes wastewater collection, of the highest quality, while meeting or exceeding all regulatory requirements in an environmentally sound manner and ensure the growth of the cities needs are met.

VISION

It is our full intent as the Water Sewer and Utility department to:

• Plan for future needs and act on those plans in a responsible manner.
• Provide first-class top notch customer service.
• Be fiscally responsible.
• Protect our water and sewer infrastructure and encourage the involvement of others to enhance environmental stewardship.
• Provide public education about our facilities, operations, and natural resources.

CORE VALUES

Integrity:
We are honest and ethical in all our dealings with each other and with the Citizens we serve.

Respect:
We serve Smyrna’s citizens and one another with courtesy, dignity, and hard work, recognizing the impact our actions have on the economic development and quality of life in our community, now and in the future.

Excellent Service:
We strive to address customer and stakeholder needs with courtesy, compassion, timeliness, efficiency and commitment.

Accountability:
In the performance of our duties, we are individually and collectively accountable to customers and management, as well as our community and the environment in which we work.  We are competent, responsible, and dedicated to providing effective and efficient water, sewer, and related services to the citizens we love.