Citizen Information / Utlities etc

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Posted / Updated: Monday, March 16, 2020 at 4:28 p.m.)

Community Development: The Community Development Department has posted information on how to reach and work with the Department during this national health emergency response. How to Do Business with Community Development During COVID-19 Response

Special Note: Due to the impacts of COVID-19 on the Smyrna community, our residents and our businesses, the City of Smyrna will not be disconnecting water services for non-payment for the next 60 days. The health of our community comes first and having access to water is essential in the prevention and the further spread of COVID-19. In addition, the City will not apply late fees to the unpaid balances for the next 60 days to help ease the financial strain these times present.

Water Service: Beginning Monday, March 16, 2020, for 60 days, the City of Smyrna will not be disconnecting water service for non-payment and will not apply late fees to the unpaid balances for the next 60 days. During regular business hours, the payment window on the side of City Hall is open for payment. Online payments are also available (Utilities).

Taxes: You may make payment through the drive-through option and online

Public Works (Permitting / Schedules): Effective March 30, 2020, the Public Works Department is suspending all right-of-way permitting and work – with the exception of emergency repair of existing utilities, only – for 30 days. Additionally, the Public Works Department will be adjusting staffing with a new work plan to help minimize employee risk and exposure during this national health emergency. Changes will not reduce service schedules to Smyrna customers at this time. 

Fire Marshal / Outdoor Burning Suspended: As of March 20, 2020, Outdoor Burning is suspended due to COVID-19 impacts. The Fire Department - Smyrna Fire Marshal's Office has suspended (indefinitely) the issuance of burn permits and all outdoor burning activities in response to the spread of COVID-19. Outdoor burning if any kind is NOT allowed.

Power: Georgia Power announced that beginning March 14, they are temporarily suspending residential services disconnections for the next 30 days. They will evaluate the policy as the situation develops. Cobb EMC will be suspending disconnections for 30 days. 

Gas Service: Atlanta Gas Light has suspended disconnections for nonpayment for seven days from now for residential and commercial customers until the company decides how best to move forward for its customers. Gas South, who has a resident rate agreement with the City of Smyrna is expected to suspend disconnections and collections for 30 days.

Housing (Assistance Information/Links - when available): document in development

The Better Business Bureau (BBB) is focused on serving the business community and consumers throughout the pandemic.